Getting started with LiveCall
Just signed up? Here's a checklist to get you started!
1. Time zone
Check that the time zone in your Settings > General corresponds to the time zone of your call agents.
2. Verify your Caller ID
Make sure that the user:
- has a range of working hours set up (Users > Edit user > Working hours > Add range). The default range is Mon-Fri 9AM-5PM.
- have the correct phone number saved in their profile settings (the number to which callbacks should be directed). If you have a SIP Trunk integration, please also check out How to implement LiveCall in a call center? (SIP Trunk implementation)
Ensure that the widget is set to display where relevant. Use our targeting rules to decide the URLs, devices and countries where the widget should display. You can create several targeting groups, and display different widgets on different URLs.
5. Triggers and widget behaviour
Make sure that your Widget's Design section has all the customization you need.